Most energy suppliers have realized that they will soon have to modernize their IT infrastructure considerably in order to keep up with the market. Simply upgrading or replacing existing billing systems will not allow them to achieve their ambitious goals. It is about building a modern architecture, gaining new skills and shifting priorities: the priority is now customer experience, efficiency and competitiveness rather than regulatory updates. powercloud, Salesforce Industries (formerly Vlocity) and Accenture work closely together to provide answers to these challenges.
Competent knowledge on 14 pages:
The market is changing – the players must also do so
Resolute digitization as a decisive edge
Reducing “Cost-to-Acquire”, „Cost-to-Serve“ and "Time To Market"